WorkOne Centers Open by Appointment
What is RESEA?
If you’re reading this page, you may have already received letters requesting your mandatory participation in the Reemployment Services and Eligibility Assessment (RESEA) program. The program, overseen by the Indiana Department of Workforce Development (DWD) carried out through WorkOne Northeast, is designed to help people receiving Unemployment Insurance (UI) benefits utilize resources that will lead to a successful return to the workforce. It is an opportunity to get your work life back on track.
What Resources Are Available?
Once scheduled to attend a telephonic appointment with WorkOne Northeast career center staff, you will learn about resources provided through the RESEA program, including case management, current claimant-centric Labor Market Information (LMI), and how to utilize Indiana’s labor exchange — Indiana Career Connect (ICC). You will have guidance in creating an Individual Reemployment Plan (IRP), review work search activities, and participate in available WorkOne reemployment services, such as resume development and interviewing techniques.
Selected for RESEA after filing for UI benefits for the fourth week.
- Receive notification to attend RESEA appointment two weeks after being selected
- Ensure resume is fully completed and visible to employers on ICC
- Continue work search activities and document in a notebook for review with your RESEA coordinator (Include date applied, company name, position applied for, or activity completed)
- Review the Indiana UI Claimant Handbook-Reemployment Services section
Attend telephone appointment with RESEA coordinator.
- Learn about resources and services available through WorkOne Northeast
- Review LMI for your field of employment or training interest
- Partner to develop an IRP
- Attend at least one workshop based on your individual reemployment needs
- Timely complete all items on your IRP
- Meet with an Employment and Training Advisor (ETA)
Frequently Asked Questions
What happens if I don’t participate?
Failure to participate may impact your Unemployment Insurance (UI) weekly benefits.
Can you fix my UI?
No, you will need to contact the Indiana Department of Workforce Development (DWD) at 1.800.891.6499 or 1.317.232.7560 between the hours of 8 a.m. and 4:30 p.m.
What if I’ve already returned to work?
You do not need to participate if you are working full-time; however, you will need to contact the RESEA coordinator prior to the appointment date/time listed on your letter and provide your employer’s name, employer’s city, and your job title, start date, hourly wage and full- or part-time status. Failure to do so could impact your future UI benefits.
What if I have a return-to-work date?
You may be eligible for a temporary waiver from program participation, based on your specific return-to-full-time-work date. Please contact the RESEA coordinator listed on the letter you received and let them know the employer’s name, employer’s city, and your job title, start date, hourly wage and full- or part-time and permanent or temp status. If your waiver eligibility circumstances change, you must contact your RESEA coordinator and participate in full.
What other services do you provide?
WorkOne Northeast provides job search assistance, career guidance, workshops, access to information about occupational skills training, on-the-job training, preparation for pre-employment assessments, and preparation for high school equivalency exams. We have employment and training advisors, business services representatives, a RESEA team, and staff to assist veterans.
How do I know that the LETTER OR TEXT I received is legitimate?
Contact your local WorkOne Northeast career center and let them know you received a letter or text about RESEA. They will be able to connect you with a RESEA coordinator to verify the authenticity of the text message.
If I am working part-time, do I still have to participate?
Yes. We will work around your part-time work schedule. Please contact the RESEA coordinator listed on your letter.
If I am a member of a union hiring hall, do I still have to participate?
If you are a member of a union hiring hall and your dues are current, you do not need to participate. Notify the RESEA coordinator listed on your letter. You do not need to fax or email proof of current dues. UI staff will verify your status directly with your employer.
If I am a student, do I still have to participate?
Possibly. It depends on the type of training you are receiving and if you are a full- or part-time student. Contact the RESEA coordinator listed on the letter to provide details of the training, school attending, and a class schedule that lists how many classes/credits you are enrolled in so that UI adjudication can determine UI waiver eligibility.
If my job is seasonal, do I still have to participate?
Yes. Please contact your RESEA coordinator if you are currently working a seasonal job to determine if you are eligible for a temporary waiver.
How did I get an Indiana Career Connect (ICC) account if I didn’t create it?
An ICC account is automatically created when you create an Uplink account for unemployment benefits, but you will need to go online and update information, including changing your ICC username to the email address used for your UI claim, adding work history, etc.
If my UI is on hold and I attend this meeting, will my UI start again?
You need to contact DWD at 1-800-891-6499 to determine why your UI is on hold and find out if there is anything you need to do to get it corrected. Personnel at WorkOne Northeast do not have access to your Uplink account. In any event, if you haven’t started receiving your UI, you do need to attend the meeting to potentially meet weekly RESEA/UI eligibility requirements.
What can I expect from the initial phone meeting?
A RESEA coordinator will verify your identity, go through basic demographic information, discuss your career and training interests, review your ICC resume, provide an overview of WorkOne Northeast services and partner to develop an individual reemployment plan.
Can I do the meeting in person instead of by phone?
Due to the pandemic, we are conducting the meetings by telephone instead of in person. If you are unable to attend via phone, please contact the RESEA coordinator listed on your letter and request an in-person meeting. The date and time of the appointment may need to be changed to accommodate this request.
Will the meeting take an hour, as stated in the email I received?
Yes. It could take up to an hour.
What if I need an interpreter?
We are able to provide an interpreter or you may provide your own if you prefer. If you would like us to provide an interpreter, please contact the staff person listed on your letter and let them know you would like an interpreter and the language needed. Your appointment time may be adjusted depending on interpreter availability.
How can I get scheduled for a workshop?
If you are scheduling a workshop as part of the RESEA program requirements, the RESEA coordinator will do this during your telephone meeting. If you are scheduling a workshop for non-RESEA purposes, you can contact your local WorkOne Northeast career center.
What if I need help putting my resume on ICC?
There are a few options available. You can contact your local WorkOne Northeast career center to either register for an ICC resume workshop or schedule a time to use the resource area in the center. In our resource area, you are able to use one of the computers and upload or create your resume in ICC with the assistance of a staff person. You also have the option of enrolling with a case manager, who can provide you with one-on-one assistance.
Can WorkOne staff see my Uplink account?
No, we do not have access to your Uplink account.